Find an answer, or reach a human in one business day.

Why isn't my Mac earning?

A few things to check, in order: (1) you're signed in (sidebar status footer shows your email), (2) the menu-bar status dot is green (not grey), (3) your Mac is plugged in and awake. Balanced mode also backs off for heat, heavy foreground use, quiet hours, or manual pause. If all three look right, open Help → Health Check inside the app; it walks the same path automatically.

When do payouts arrive?

Eligible earnings settle through Stripe Connect after jobs complete, then Stripe deposits to the bank account configured under Settings → Payouts on its standard schedule. First payout requires the bank account to be verified by Stripe.

My Mac got warm and paused — is that bad?

No, that's by design. The app pauses the moment your Mac crosses Apple's "serious" or "critical" thermal threshold and resumes when it's back to "nominal". Your Mac is never held in a hot state to keep earning.

Can I cap when it runs?

Yes. Settings → Quiet Hours lets you blacklist a time window. Campus Mode pauses the app while you're on certain Wi-Fi networks (handy if your employer or campus disallows background workloads).

What about my home network or firewall?

The app needs outbound HTTPS to commoncompute.ai and api.commoncompute.ai on port 443. No inbound ports, no listening sockets. If you're behind a strict captive portal or corporate proxy, sign-in will fail with a network error — try a different network to confirm.

How do I delete my account?

Email hello@commoncompute.ai from your registered address and we'll handle it manually — account deletion is not self-serve yet, and we'd rather not quote a turnaround we haven't automated. Individual job payloads you can delete yourself right now, either from the job's page or with DELETE /v1/jobs/:id/data. Billing records are kept regardless, because we need them for invoicing and tax.

Is there a refund policy?

Failed tasks aren't charged, ever. For successful tasks billed in error, email hello@commoncompute.ai within 60 days with the receipt ID — we refund the disputed amount to the original payment method. Full details: Refund Policy.

How do I change my payout method?

Settings → Payouts opens Stripe Connect. Updates go through Stripe; new accounts re-verify before Stripe can send deposits to the new bank account.

Where are my logs?

In-app: Help → System Info → Copy for support. On disk: ~/Library/Logs/CommonCompute/ + the unified log under ai.commoncompute.app. When you send feedback from inside the app, the last 10 minutes of logs auto-attach.