Refund Policy
Last updated: July 2, 2026
Billing on Common Compute runs on prepaid credit: you keep a card on file and use it to buy credit, every job is quoted and locked before it runs, and your balance is drawn only when the job completes successfully. This page explains exactly when credit comes back to you — automatically or on request. It summarizes and is governed by Section 3 of the Terms of Service.
The short version
- Failed jobs are never billed. There is no charge to refund because the charge never happens.
- Billing errors are fixed. If we charged you incorrectly for a successful job, tell us and we'll make it right — back to your original payment method.
1. Failed jobs — never charged
You only pay for work that completes. Quotes are locked at submission, retries are free, and a job that ends in a failed state never draws from your balance — the credit held against it while it ran is released back to you. Your billing ledger shows every charge with its job and receipt ID, so you can verify this yourself.
2. Billing errors on completed jobs
If a completed job was billed at the wrong rate, double-charged, or charged for more units than it processed, email hello@commoncompute.ai with the job or receipt ID within 60 days of the transaction. We'll investigate against the signed task receipts and return the disputed amount to your credit balance. If you would rather have it back on the original payment method, say so and we'll refund it there instead.
3. Platform-fault failures
If a job fails because of us — a provider machine drops mid-task, verification rejects a result, or the network can't complete the work — it is treated like any other failed job: no charge. The service is in alpha with no SLA, so availability issues don't accrue service credits; you simply don't pay for work that didn't happen.
4. Legacy prepaid balances
Accounts from before the move to per-job billing may hold a legacy prepaid balance. Those balances are no longer drawn down; if you have one, email us and we'll refund the unused amount purchased with real money on a pro-rata basis, less payment-processing fees, per Section 10 of the Terms.
5. Chargebacks
Please contact us before disputing a charge with your card issuer — refunds through us are faster. Accounts with active chargebacks may be suspended pending resolution, per the Terms.
6. How to reach us
All refund questions: hello@commoncompute.ai. Include the job ID, batch ID, or receipt ID if you have it. We aim to respond within 2 business days.